Supports all patient experience programming for the division. Participates in strategic planning, coordinates execution of the annual patient experience plan, and leads multiple projects from inception to launch. Works with all levels of internal and external stakeholders to champion and manage continual patient experience programming. Bachelor's degree and three years of

Communicate timely information to all internal and external customers, providing professional service. Qualifications HS High School Grad or Equivalent (Required) Customer Service Skills Active Listening, Communication, Coordination, Microsoft Office, Service Orientation Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000 m

The Patient Access Rep is responsible for all aspects of the patient registration process, including verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and enter

Communicate timely information to all internal and external customers, providing professional service. Qualifications HS High School Grad or Equivalent (Required) Customer Service Skills Active Listening, Communication, Coordination, Microsoft Office, Service Orientation Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000 m

Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the pati

Demonstrates proficiency in nursing practice for assigned specialty area and provides clinical leadership for the delivery of nursing care in a department. Under the direction of the department manager leads safety and quality initiatives, focuses on and simplifies workflow, and contributes to the development of staff. Increase staff satisfaction and promotes excellent (G

Provides a direct link between patients, primary care providers, specialty providers, and insurance companies. Coordinates referral process from primary care providers as well as pre authorization approvals for drugs and other services as ordered by provider. Medical terminology preferred. Knowledge of Medicare, Medicaid and third party payers. One year of experience with

Coordinates activities for specific physician practices, including insurance verification/obtaining precertification, scheduling, pre registration, and order transmission (faxing). Purpose is to ensure maximum reimbursement and reduce denials related to incomplete insurance information and/or authorization. Maintains statistics and acts as liaison between clinical testing

Communicate timely information to all internal and external customers, providing professional service. Qualifications HS High School Grad or Equivalent (Required) Customer Service Skills Active Listening, Communication, Coordination, Microsoft Office, Service Orientation Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000 m

Assists and interacts with patients and visitors to provide information in response to inquiries about services. One year of experience in Administrative, Clerical, Customer Service and Medical Terminology Qualifications HS High School Grad or Equivalent (Required) Administrative, Clerical, Customer Service, Medical Terminology Skills Active Listening, Critical Thinking,

Assists and interacts with patients and visitors to provide information in response to inquiries about services. One year of experience in Administrative, Clerical, Customer Service and Medical Terminology Qualifications HS High School Grad or Equivalent (Required) Administrative, Clerical, Customer Service, Medical Terminology Skills Active Listening, Critical Thinking,

Assists and interacts with patients and visitors to provide information in response to inquiries about services. One year of experience in Administrative, Clerical, Customer Service and Medical Terminology Qualifications HS High School Grad or Equivalent (Required) Administrative, Clerical, Customer Service, Medical Terminology Skills Active Listening, Critical Thinking,

Communicate timely information to all internal and external customers, providing professional service. Qualifications HS High School Grad or Equivalent (Required) Customer Service Skills Active Listening, Communication, Coordination, Microsoft Office, Service Orientation Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000 m

Assists and interacts with patients and visitors to provide information in response to inquiries about services. One year of experience in Administrative, Clerical, Customer Service and Medical Terminology Qualifications HS High School Grad or Equivalent (Required) Administrative, Clerical, Customer Service, Medical Terminology Skills Active Listening, Critical Thinking,

Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be required to provide off phone assistance to customers and department leadership. Ability to work in a fast paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve c