Job ID | 2024-7474 |
Abacus Technology is seeking a Customer Relationship Manager to lead and support the identification of requirements and recommending solutions to the customer for the eMITS program at Johnson Space Center. This is a full-time position.
5+ years experience in customer relationship management. Bachelor's degree in a related field. Demonstrated knowledge in Customer Relationship Management (CRM) or customer service support. Must have a basic knowledge of an organization's product and service offerings to be able to provide the customer with information to support acquisition decisions. Experience in supporting a customer's IT needs and/or products and services. Must have excellent and efficient written and oral communications skills in responding to customer inquiries or requests through face-to-face communication, telephone calls, email, online chats, and web submissions. Must have excellent customer service skills and can establish and foster close business relationships with the assigned organizational partners. Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Lync, Teams, OneNote, One Drive), SharePoint, and Box. Able to maintain a technical understanding of the customer's requirements and the products and services that are available to meet their needs. Experience with ServiceNow ITSM desired. Prior experience supporting NASA/JSC IT needs or services preferred. Must be a US citizen.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled