Serves as the program manager for a large, complex task order (or a group of task orders affecting the same common/standard/migration system) and shall work with the Government Contracting Officer (KO), the task order level TMs, Government management personnel and customer agency representatives. Responsible for the overall management of the specific task order(s) and ins

Technical support is provided at the following levels Non classified Internet Protocol Router Network (NIPRNet), Secret Internet Protocol Router Network (SIPRNet), and Joint Worldwide Intelligence Communications System (JWICS). Develop and implement a plan to consolidate the existing disparate AV/VTC support processes into a single Enterprise AV/VTC support model. Collabo

The S er vi c e D e sk a c ts a s the Ent er p r is e' s S i n g le P oint of C ont ac t ( SPC ) (entry and exit) du r ing the li f e c y c le of a ll c ustom e r in c id e nts a n d s er vi c e r e qu e sts related to the JSP Service Catalog. This s uppo r t e n c omp a ss e s a ll Knowl e d g e W o r k er s a nd E x ec utiv e s ( h e r e in d ef in e d a s "c ustom er s

Ensu re mission e ss e nti a l/suppo r t d e si g n a t e d busi n e ss s y st e ms in C OOP r ea din e ss st a tus f or T a r g e t a nd S ou r c e S y st e ms, including 33 disp ara te Mission Ess e nti a l S y st e ms. Provide s er vi c e d e sk a n d on site suppo r t f or Emergency Relocation Facilities (ERF). S er vi ce s re qui r e d on ca ll, a f t er hou r s, w e

Perform full spectrum of Continuity/IS Contingency planning, develop/implement required processes/procedures, and develop/maintain required OPLANs and ISCPs. Planning activities include, but are not limited to MEF/Business Impact Analysis (BIA). Threat and Risk Analysis. Mitigation Strategies. Orders of Succession. Delegations of Authority. Essential Records. Devolution.

Operational S er v i c e R e q u e sts ( O SR s) ar e r e p e a t a ble Op era tions Division p r oj ec ts, which may include conducting strategic planning for gaps and normal required lifecycle upgrades. This s uppo r t e n c omp a ss e s a ll Knowl e d g e W o r k er s a nd E x ec utiv e s ( h e r e in d ef in e d a s "c ustom er s " ) f o r a ll suppo r t e d c ustom e